I heard a horror story from a customer of mine the other week, and she learned a lesson from it that everyone could use.
She came in to purchase a car from us and trade in her car. When I asked her for the title to her vehicle she told me that she doesn’t have it and was unsure of how she could get it. The dealership that she had bought the car from has since closed and renamed. The owner of the original dealership is nowhere to be found. This is a frequent occurrence at many small dealerships nationwide. There is one up the street from us that has had 5 names in the last 5 years.
Now here she is a couple of years later, car paid off, and no title. She has no way to contact the original dealer, and no way of obtaining the title. If the dealer put the title solely in her name with no Lien, she could go get a duplicate. However, if she was financing the vehicle, the most likely scenario is that the vehicle has a lien on the title. With that lien she cannot go get a duplicate title even if it is in her name.
So now she has a vehicle that is registered, but starting to break down, and she cannot do anything with it. She is forced to sell this vehicle for parts to someone and has to lose all of the value that this vehicle should have. Sure, there is probably a long legal process she could enter into to get the title through the courts, if they can find the original owner. But that doesn’t help her right now, with a vehicle that she has put a lot of money into, has actual value, but cannot trade it in or sell it.
This is just one example of many similar stories. Other stories include warranties that no one is around to honor. Credit history that cannot be repaired or fixed. Vehicles that can never be paid off or the loans on them satisfied. All of this happens because a car dealership closed without helping or satisfying their customers. Generally this is by small dealership that is not well established.
It is much better to deal with a well established company. City Select Auto Sales has been helping customers for over 43 years. A company that is that well established is not going anywhere anytime soon. You can be sure that there will be someone there to help you if you have a question or get stuck in a jam. Please don’t let this same horror story happen to you. Purchase a vehicle from a company that has been around for enough time that you can be sure they will be there for you.